Shipping Info
ORDERING
Minimum $100
Due to the high costs of packaging, shipping materials, as well as our goal of minimizing our environmental impact we require a $100 order minimum on orders that include frozen bison meat. Retail items (non-perishable goods) do not require a minimum order value.
If an order does not meet our $100 minimum, your order will be cancelled, and you will receive a complete refund on your original form of payment and you will receive a notification informing you of the error.
Processing Time
Please allow for 3-7 business days for processing plus transit time for both local delivery and 3rd party shipping. We do not guarantee any shipping or delivery dates, and we recommend ordering 2 weeks prior to your “need by” date to safely allow for processing and transit time.
Please note that weather, holidays and other external factors may affect processing, shipping and deliveries.
SHIPPING
Disclaimer: Benjamin Lee Bison is NOT liable for any issues encountered after your order is dropped off at the 3rd party shipping facility, per the tracking details, therefore no refunds nor replacements are offered for issues stemming from 3rd party shipping. The decision to move forward shipping utilizing 3rd party shipping is solely based on the decision of the customer with the understanding that you, as the customer, are solely responsible for handling any claims for losses or damages against said 3rd party shipping facility.
As a small business shipping perishable items, shipping rates are expensive. We understand that the cost of shipping may affect your ability to purchase from us. We value transparency in our business; therefore, we do not build in the cost of shipping and packaging into our prices and chose to sell our items at the cost and value of the product and leave shipping to the experts!
We will continue researching and implementing updated shipping options as they come available.
All perishable shipments are packaged with food grade insulation and enough dry ice to maintain safe temperatures for up to 48 hours.
Transit Time & Shipping Rates
We only ship Monday – Wednesdays as an attempt to avoid any delays caused by weekend deliveries that could result in product loss.
Shipping rates and transit options will be shown at checkout and are calculated directly by the shipping provider based on location, transit time chosen and order volume.
Oklahoma: Shipments inside Oklahoma will have a flat rate of $15.
Outside of Oklahoma: Shipping rates are dictated and controlled by the 3rd party shipping company. We do not offer free shipping or discounted shipping.
Benjamin Lee Bison is not liable for any shipping issues. Please note that the decision to ship is solely decided by the customer with the understanding that they will not be reimbursed or refunded for shipping costs or product value if there is an issue after the order is dropped off at the shipping facility.
LOCAL DELIVERY
All local delivery orders are packed in a thermal bag, safely enclosed in a box and left at or around a front door (unless otherwise noted in the “Delivery Instructions”). It is not required to be present at the time of delivery however packages do need to be collected by EOD and stored appropriately.
Local Delivery Zone
Local delivery availability is calculated through our online store, it covers most of OKC, Moore, North Norman, most of Edmond, and partially into MWC. If you qualify for local delivery based on the address provided, you will be given the option at checkout.
Delivery Instructions
It is the responsibility of the customer to provide ANY and ALL delivery instructions. We deliver personally, so any gates codes, security, closures, business hours, etc MUST be listed in the “Delivery Instructions” box located under the button for Free Local Delivery.
If we attempt to deliver, and there is something that prohibits us, we will notify you of a failed delivery and a 2nd attempt will be rescheduled at a later date.
Please note in the “Delivery Instructions” box if you have blackout dates for a delivery.
ISSUES WITH SHIPMENTS/DELIVERIES
Benjamin Lee Bison is NOT liable for any issues encountered after your order is dropped off at the 3rd party shipping facility, per the tracking details, therefore no refunds nor replacements are offered for issues stemming from 3rd party shipping.
The decision to move forward shipping utilizing a 3rd party shipping facility is solely based on the decision of the customer with the understanding that you, as the customer, are solely responsible for handling any claims of losses or damages against said 3rd party shipping facility.
Benjamin Lee Bison will offer refunds or replacements if there is a missing or incorrect item in your order. Should you have an issue with a missing or incorrect item, please contact us within 24 hours at info@benjaminleebison.com to ensure a timely assessment of the issue.
INSTRUCTIONS AFTER DELIVERY
Please open package and remove any remaining dry ice with care and dispose of properly. Proceed with storing all perishable items in the freezer for future consumption or in the fridge for immediate consumption. It is normal for the dry ice to be mostly or completely evaporated upon delivery. If you are concerned with the safety or temperature of your items, please contact us immediately.
Please be sure to check for shipping and tracking updates to ensure same day retrieval of packages. Items are perishable and packaged with insulation and dry ice to withstand 48 hours of transit. If you realize you will not be able to retrieve your order by the end of the delivery day, please coordinate with a trusted individual to gather and store your items until you are available.
If a delivery is delayed by the carrier, please check items immediately for quality. If deemed unsafe (over 40 degrees) please contact us directly within 24 hours.
You can access updates on your order via the link in your order confirmation email or text.
RETAIL ITEMS
Shirts, hats, koozies, stickers and meat sticks/packs all ship for free and do not require the $50 order minimum; however, if you add bison meat to the order, shipping will default to the requirements above.
