Minimum $100

Due to the high costs of packaging, shipping materials, as well as our goal of minimizing our environmental impact we require a $100 order minimum on orders that include frozen bison meat.  Retail items (non-perishable goods) do not require a minimum order value.

If an order does not meet our $100 minimum, your order will be cancelled, and you will receive a complete refund on your original form of payment and you will receive a notification informing you of the error.

Processing Time

Please allow for 5-7 business days for processing plus transit time for both local delivery and 3^rd party shipping.  We do not guarantee any shipping or delivery dates, and we recommend ordering 2 weeks prior to your “need by” date to safely allow for processing and transit time. 

Please note that weather, holidays and other external factors may affect processing, shipping and deliveries.

All local delivery orders are packed in a thermal bag, safely enclosed in a box and left at or around a front door (unless otherwise noted in the “Delivery Instructions”).  It is not required to be present at the time of delivery however packages do need to be collected by EOD and stored appropriately. 

Local Delivery Zone

Local delivery availability is calculated through our online store, it covers most of OKC, Moore, North Norman, most of Edmond, and partially into MWC.  If you qualify for local delivery based on the address provided, you will be given the option at checkout.

Delivery Instructions
It is the responsibility of the customer to provide ANY and ALL delivery instructions.  We deliver personally, so any gates codes, security, closures, business hours, etc MUST be listed in the “Delivery Instructions” box located under the button for Free Local Delivery. 

If we attempt to deliver, and there is something that prohibits us, we will notify you of a failed delivery and a 2^nd attempt will be rescheduled at a later date.

Please note in the “Delivery Instructions” box if you have blackout dates for a delivery. 

We do not currently offer any pickup options.  

We periodically offer a preorder/pickup event, so please sign up for our newsletter to be kept up to date and notified on those opportunities.  

If you are looking for an option other than shipping or local delivery, or one without an order minimum, please visit us on Saturdays at Scissortail Famers Market or visit one of our great local retailers that offer our products.

We love to have the opportunity to offer discounts however please understand that we strategically plan for sales and discounts and cannot fulfill personal requests for discounts at this point in time. Additionally, we reserve the right to refuse any discount codes that have been acquired through an unauthorized third party or source (ie apps like Honey). Even with discount codes, we still require an order minimum so please be prepared to adjust your cart to fulfill that requirement.

Benjamin Lee Bison is NOT liable for any issues encountered after your order is dropped off at the 3rd party shipping facility, per the tracking details, therefore no refunds nor replacements are offered for issues stemming from 3rd party shipping. 
The decision to move forward shipping utilizing a 3rd party shipping facility is solely based on the decision of the customer with the understanding that you, as the customer, are solely responsible for handling any claims of losses or damages against said 3rd party shipping facility.

Benjamin Lee Bison will offer refunds or replacements ONLY if there is a missing or incorrect item in your order.  Should you have an issue with a missing or incorrect item, please contact us within 24 hours at info@benjaminleebison.com to ensure a timely assessment of the issue.

Please open package and remove any remaining dry ice with care and dispose of properly. Proceed with storing all perishable items in the freezer for future consumption or in the fridge for immediate consumption. It is normal for the dry ice to be mostly or completely evaporated upon delivery. If you are concerned with the safety or temperature of your items, please contact us immediately.  

Please be sure to check for shipping and tracking updates to ensure same day retrieval of packages. Items are perishable and packaged with insulation and dry ice to withstand 48 hours of transit. If you realize you will not be able to retrieve your order by the end of the delivery day, please coordinate with a trusted individual to gather and store your items until you are available.  

If a delivery is delayed by the carrier, please check items immediately for quality. If deemed unsafe (over 40 degrees) please contact us directly within 24 hours.

You can access updates on your order via the link in your order confirmation email or text. 

Shirts, hats, koozies, stickers and meat sticks/packs all ship for free and do not require the $50 order minimum; however, if you add bison meat to the order, shipping will default to the requirements above.